SEGA’s new rendition of Sonic Colors Ultimate is one of September’s highly anticipated Nintendo Switch releases. The game officially dropped on September 7 and features many graphical and gameplay improvements over the old-school Sonic classics. However, it appears there are some gameplay issues present in the Nintendo Switch version, so much so that players are wondering how to refund Sonic Colors Ultimate on Nintendo Switch.
If you have recently acquired Sonic Colors Ultimate on Nintendo Switch and are having gameplay issues, it may be possible to get a refund. Some specific issues include visual glitches that cause some on-screen pixelation and distortion.
How to refund Sonic Colors Ultimate on Nintendo Switch
Here are the steps for refunding Sonic Colors Ultimate on Nintendo Switch:
- Contact Nintendo Customer Support via phone or website.
- Explain your situation with Sonic Colors Ultimate.
- Nintendo will issue a refund if the game is unplayable.
To contact Nintendo customer support, you have two options: phone or website. If you would like to contact them via phone, here are the numbers for US and non-US residents:
- Nintendo support (North America): 1-800-255-3700
- Nintendo support (outside North America): 1-855-548-4693
To contact Nintendo via the website, you can visit the Nintendo Switch support page. Login to your account and select your region. Tap on the Start Chat button and fill in your information. The prompt will ask which product you own, and you can respond with Nintendo Switch.
When asked what you would like to be helped with, choose the Something Else option. You will then be connected with a Nintendo support specialist. You can explain your Sonic Colors Ultimate situation. Nintendo will offer a refund if the game is unplayable for you.
Nintendo may take into account the playtime of the game on your system, among other factors. If you are legitimately having problems with Sonic Colors Ultimate, Nintendo will most likely issue the refund with no hesitation. Make sure to document any issues you’re having beforehand, and only issue a refund if you are actually experiencing problems that make the game unplayable.