It can be extraordinarily annoying when you sit down to watch your favorite streamer and … nothing. It doesn’t load, instead giving you an ominous — and unexplained — error code: 5000. You’re probably wondering how to solve this problem and get back to watching … whoever it is that you’re watching.
If so, we have some good news — there are some methods you can try, though there are enough causes for this error code that any of them could work in your specific situation, or none of them could work. So, let’s go through some of them here so you can get back to doing what you love to do. Read on to learn how to fix error code 5000 on Twitch.
How to Fix Twitch Error Code 5000
As stated, there are several methods to potentially fixing Twitch error code 5000. To start, you probably want to try clearing your browser’s cookies and cache. This process can vary depending on the browser you’re using, but we’ll provide instructions for Google Chrome and Mozilla Firefox.
How to Clear Cookies / Cache in Google Chrome
- Locate the three dots in the top-right of the screen, and click them. In the drop-down menu, find the SETTINGS and open them.
- Click ADVANCED, then scroll until you find CLEAR BROWSING DATA.
- Ensure that the time range is set to ALL TIME, and make double sure that the boxes are checked for COOKIES AND OTHER SITE DATA, as well as CACHED IMAGES AND FILES.
- Click CLEAR DATA, and then see if the error code has subsided.
How to Clear Cookies / Cache in Mozilla Firefox
- Locate the three parallel lines in the top-right of the screen, and click them. In the drop-down menu, find the SETTINGS and open them.
- In the leftmost menu, click PRIVACY & SECURITY, then scroll until you’ve found COOKIES AND SITE DATA. Find the MANAGE DATA button underneath CLEAR DATA.
- From here, you can choose to either search for Twitch in the search bar and click REMOVE SELECTED or simply REMOVE ALL if you so choose.
- Click SAVE CHANGES, then click OK on the subsequent dialogue box.
Disabling Extensions, Such as Ghostery
It might sound like a specific fix, but if you have the Ghostery extension, you might want to try disabling it, or any other extensions. It’s currently unclear how this happens, but sometimes your installed extensions cause problems to arise when it comes to Twitch. If you disable this (or any) extension and the problem has been solved, then you can keep that in mind for the future.
Change Your Browser
In a last resort, if none of the above methods work to solve Twitch error code 5000, you might want to consider switching browsers. I get it — it’s a chore, and it can be incredibly annoying to do unprompted, but if it works … it works. Hopefully, one of these will work, however, and get you back to what you love.
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