How to Fix DIM Not Working in Destiny 2

A lot of Destiny 2 players were recently affected by an error that disabled Destiny Item Manager (DIM). Many people were prevented from transferring items from one character to another or from the vault to one of the characters. There are still ways of transferring gear, but outdated ones that require much more time. This is why we explored whether the DIM not working problem be fixed and if yes how.

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What to do when DIM is not working?

There are a couple of solutions you can try when DIM is not working. First things first, make sure you are using the official Destiny 2 Companion app. Second, go into the “About DIM” section and make sure that DIM is updated and not running an outdated version. Also, browsers and mobile OS need to be updated as well, so if you’re using an old phone or an old version of the two, that can be the trigger.

Moreover, try turning off any firewall, antiviruses, network filters, and browser extensions. Those can always interfere with a lot of things. Clearing the cache on the browser as well as switching between browsers can help (clear all cache for destinyitemmanager.com). Just make sure you have your DIM data backed up before you do this (DIM Sync enabled).

Alternatively, if none of these fixes work for you, you can post on Bungie Help Forum or follow Bungie’s official Twitter for more info on their latest updates and fixes.

For more information on Destiny 2 check out our article on how to get the Thorn Catalyst, and for keeping up with the latest gaming news make sure you follow our Twitter and Facebook.