Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Destiny 2 DIM not working
Image via Bungie Inc.

How to Fix DIM Not Working in Destiny 2

Possible fixes for Destiny 2 DIM problem.

A lot of Destiny 2 players were recently affected by an error that disabled Destiny Item Manager (DIM). Many people were prevented from transferring items from one character to another or from the vault to one of the characters. There are still ways of transferring gear, but outdated ones that require much more time. This is why we explored whether the DIM not working problem be fixed and if yes how.

Recommended Videos

Related: Destiny 2 Solar Ignition Explained

What to do when DIM is not working?

There are a couple of solutions you can try when DIM is not working. First things first, make sure you are using the official Destiny 2 Companion app. Second, go into the “About DIM” section and make sure that DIM is updated and not running an outdated version. Also, browsers and mobile OS need to be updated as well, so if you’re using an old phone or an old version of the two, that can be the trigger.

Moreover, try turning off any firewall, antiviruses, network filters, and browser extensions. Those can always interfere with a lot of things. Clearing the cache on the browser as well as switching between browsers can help (clear all cache for destinyitemmanager.com). Just make sure you have your DIM data backed up before you do this (DIM Sync enabled).

Alternatively, if none of these fixes work for you, you can post on Bungie Help Forum or follow Bungie’s official Twitter for more info on their latest updates and fixes.

For more information on Destiny 2 check out our article on how to get the Thorn Catalyst, and for keeping up with the latest gaming news make sure you follow our Twitter and Facebook.

Author
Image of Đorđe Ivanović
Đorđe Ivanović
Đorđe Ivanović (Djordje Ivanovic) is Managing Editor of Gamer Journalist and has been with the site since 2022. He has a BA in Journalism and five years of professional writing experience behind him, with a recent personal focus on gaming and technology niches. His GJ coverage includes WWII games, puzzle games, Path of Exile, Overwatch and other live service games. In his free time, you will find this adamant fan of Dota solving some sort of escape room games, and getting familiar with board gaming.